Using Relay commands in Slack

Relay comes equipped with slash commands you can use directly in Slack to fetch data from your Shopify store directly. Let's go over the available commands:

/relay help

This first command is the most useful in a pinch! It will give you a rundown on these commands and how to format them. Try it out yourself!

/relay lookup order [name]

This is a great way to look up information about a specific order. Simply type this command followed by the order name (must be an exact match), e.g.

/relay lookup customer [email]

Use this command to look up information about a specific customer. Simply type this command followed by the customer's email (must be an exact match), e.g.

Possible errors

Here is a list of possible error responses you might receive and the reasons for them:

Workspace or user not found.

Check Relay is still installed on your Shopify store, and your Slack workspace is connected.

Commands not supported with multiple stores.

If you use Relay on multiple stores and you've connected them to the same workspace, unfortunately you won't be able to use slash commands. Because you aren't running this command in the context of a specific Shopify store, we have no way of knowing which store you intended to run the command on! For this reason, commands won't function when using multiple Relay connections to the one Slack workspace. Notifications will continue to work fine though!

No matching access token found.

Check Relay is still installed on your Shopify store, and your Slack workspace is connected.

Something went wrong. Please try again later or contact support.

This could happen for a number of reasons, so it's best to contact us and we can investigate for you.

If you receive any other error not mentioned here, please contact us so we can look into it further and fix any issues for you.