How to fix a pre-order campaign stuck on processing or updating Purchase Options?

If your Early Bird pre-order campaign gets stuck showing "Processing" or "Updating purchase options" and won't enable or disable - this typically happens when you select a product for your pre-order campaign, then delete that product from your Shopify store. When Early Bird tries to publish or update the campaign, it gets stuck trying to find the deleted product.

How to Fix It:

Steps:

Visit the specific pre-order campaign that's stuck in processing
Make any small change to the campaign (e.g. Editing the campaign name)
Click "Save"
This action will clear out the deleted products from the campaign
Your campaign should now be able to publish normally

If the Fix Above Doesn't Work:

Please contact us through the chat widget in your Early Bird dashboard, or email us at support@shopside.com.au. We will manually unstuck your campaign for you.

How to Avoid This Issue:

Before deleting any products from your Shopify store, make sure to first:

Disable any active Early Bird pre-order campaigns with that product
Remove the product from the pre-order campaign
Then delete the product from Shopify

Need help?

If you have further questions, feel free to use the Help Chat bubble on this page, in-app, or connect with us at support@shopside.com.au!