How do I edit my Shopify Order Confirmation email to remind customers they've purchased a pre-order item?
By default, Shopify's Order Confirmation email doesn't remind your customers they've purchased a pre-order item. This can result in customer complaints later on when they haven't received their purchase within the usual shipping times.
To edit your Shopify Order Confirmation email to remind customers they've purchased a pre-order item, follow these steps below.
Find the Order Confirmation Email Template
From the Shopify Admin, go to Settings > Notifications > Customer Notifications.
Find the Order confirmation email and click on Edit code to open the HTML template.
Edit the Order Confirmation Email Template
In the Email body (HTML), press Command + F (or Ctrl + F ) to find the line where it says
"We're getting your order ready to be shipped. We will notify you when it has been sent."
Then
paste the code below to remind customers they have purchased a pre-order item:
<p>Note: If one or more of your purchases is a pre-order item, you can keep track of the latest estimated shipping date on the respective product pages.</p> <p>We'll notify you via email if there are any shipping delays.</p>
Save the Changes
Once you've made the necessary edits, click Save. Your order confirmation email will now remind customers that their items are on pre-order.
