What happens if a customer purchases an in-stock item and a pre-order item with different fulfillment dates on Shopify?
Understanding how Split Shipping at Checkout works on Shopify
When a customer purchases an in-stock item and a pre-order item with different fulfillment dates on Shopify, we called this a “mixed cart”.
With Shopify’s new Split Shipping at Checkout feature, your customer’s order will be split into two fulfillments automatically.
Your customers will have the freedom to choose different shipping options for each fulfilment, but will have to pay for their own additional shipping (instead of you having to pay for their shipping.)
If a customer would like to wait for their in-stock item to be shipped with their pre-order item together (to save on shipping costs), they should inform you when they place the “mixed cart” order.
Steps to hold and combine fulfillment on Shopify
You can follow these steps below to combine their shipping altogether:
- From the Shopify admin, got to Orders
- Find the customer’s mixed cart order
- Select “Hold fulfilment” for the in-stock item
- Wait for the pre-order item to arrive
- Go to the customer’s mixed cart order again and select “Release fulfilment”
- Now you can fulfil both the in-stock and pre-order item to be shipped together.
You can paste the following into your product page description on Shopify, and/or in your Shipping policy to let your customers know about this option:
If your order contains both a pre-order product and an in-stock product, please note Shopify will be automatically splitting your order into two by default. This means you will be charged for shipping, twice. If you would like to wait for your in-stock product to be shipped with the pre-order product together to save on shipping, please let us know in the Special Order Instructions when checking out, or email our Customer Support team as soon as possible to let us know.