How do I edit my Shopify Order Payment Receipt email to remind customers they're paying for the deferred remainder of their pre-order purchase?
By default, Shopify's Order Payment Receipt email doesn't remind your customers they've purchased a pre-order item. This can result in customer complaints later on when they receive their payment receipt email for the deferred remainder of their pre-order purchase.
To edit your Shopify Order Payment Receipt email to remind your customers, follow these steps below.
Find the Order Payment Receipt Email Template
From the Shopify Admin, go to Settings > Notifications > Customer Notifications.
Find the Order payment receipt email and click on Edit code to open the HTML template.
Edit the Order Payment Receipt Email Template
In the Email body (HTML), press Command + F (or Ctrl + F ) to find the line where it says
"Your payment has been processed."
Then
update the copy to remind customers they have purchased a pre-order item and their deferred pre-order payment has been processed.
Save the Changes
Once you've made the necessary edits, click Save. Your Order Payment Receipt email will now remind customers that they've paid for the deferred remainder of their pre-order purchase.
